Various types of assisters are at work across the country to support consumers with enrollment in health coverage. Consumers will be screened for eligibility for both Medicaid and the marketplace and will be referred to the appropriate program for enrollment, regardless of where they first seek coverage. State Medicaid agencies can play an important role to help ensure marketplace assisters are trained on the essentials of the Medicaid program. Medicaid agencies are also offering information on the marketplace to their staff. This brief provides an overview of federal training for marketplace assisters as well as examples of how state Medicaid agencies in Federally Facilitated Marketplace (FFM) and State Partnership Marketplace (SPM) states have worked with a diverse set of partners to advise on, develop and deliver state-specific consumer assistance training.
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