For the past 10 years, Ms. Amal Abu-Rahma has been representing the State of California in regulating Health Care Service Plans/HMOs. As the senior-most attorney in the Office of Enforcement of the Department of Managed Health Care, Ms. Abu-Rahma has been litigating against licensees and enforcing statutory mandates to ensure accountability and quality of care in the managed care industry. Implementing innovative investigatory techniques, as well as maximizing the traditional methods, during her tenure at the Department Ms. Abu-Rahma has netted groundbreaking results in collecting administrative penalties totaling over $5 million, implementing systemic corrective action plans, and revamping problematic business models. Ms. Abu-Rahma earned a Communications Degree from UCLA as well as a Law Degree from UC Davis. Before joining the Department, Ms. Abu-Rahma litigated complex medical malpractice and elder abuse cases, as well as health care provider and facility reimbursement actions. Ms. Abu-Rahma is on the Board of Directors of the National Association of Managed Care Regulators, which has recently merged with NASHP, and locally sits on the Board of Women Lawyers of Sacramento. In her spare time, Ms. Abu-Rahma volunteers as an Arbitrator for the Better Business Bureau.